aaarrrgghhhhh!!!!
i’ve had a very hassled past two weeks… first, i lose my wallet, which contains everything i own. my credit card, my atm card, business cards, my license, and assorted scraps of paper. yup, no cash in there. and then i came down with a fever. and a cold. and food poisoning. and then the hutch people want to disconnect my phone.
getting the contents of my wallet replaced, i presumed would not be a big deal. but how wrong i was. the friendly people at icici (not), cancelled the card, but i still haven’t received my replacement as yet. the courier guy delivered my pin number, but not my card as i wasn’t in the office. fair enough. but he won’t give it to me either unless i show him my id. which i don’t have. and the incompetent call-center executives are no better. they suggested that i show the courier guy my ration card. who the hell has a ration card in this day and age? even my parents don’t have one. i have to do something about getting my proof of existence in order. i have had this one license, which has a snap of a clean shaven std 10 version of me, but more about that later. so after a forty-five minute call to icici, i finally get a solution from an actually helpful manager, and that’s to send it to my parents’ place, and they can pick it up for me… why didn’t anyone say i could do that earlier? even after i suggested it to them? icici bank, i tell you. over-rated bunch of over-worked, under-staffed clowns.
handling my replacement at federal bank should be easier. that’s why i bank with them. it’s small, they know their customers, they treat everyone well. they don’t have all the frills, but i dread the day they get bought by icici. i’m taking my money elsewhere, then. probably to catholic syrian bank. nice… a bank for my denomination of christianity. what’s next? bank of the church of jesus christ of latter-day saints?
and on to hutch. this is a long story. i took a pre-paid connection, and a week later they disconnected it because “my current photograph and the license photograph don’t match.” i think that would be obvious. how many of us look like our license photographs, anyway. and when a license is valid for twenty years, some leeway has to be given for aging. and this is the same hutch that gave me a post-paid connection based on that license. anyway, a month later, after the hutch shop i bought it from verified that i am the same person, and that he knows me personally, they reactivated my connection. and now, they want to know if i’m ruchika chaudhary from vikaspuri, because the connection is now magically in her name. do i sound like a ruchika chaudhary?
i’m killing myself one of these days.
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Hello Friend
17.04.07
Ah..man customer service… Most of the Indian banks don’t know…..
U had with ICICI..and me with Federal Bank.. Federal Bank staff never respond to emails….. A slow junk stafff who likes to do strikes, build flats ….Federal bank has another problem ..affinity to big rich people…..no consideration for middle class….. Hope in 2009 when the banking sector opens up things will change..