airtel: expressing myself
we just took up a new place for our studio. (yet another) barsati on the the 4th floor, but this one has ample space and sunlight and fresh air. and i’ve got a decent landlord. and it’s peaceful. and i didn’t have to go through the neighbourhood scum broker. all in all, a good deal.
the tough part came around when i had to shift the landline from the old place. it took the retards at airtel 12 days to shift a phone line a hundred metres. first, they misheard 20 “d for delhi” as 20 “b for bombay.” then, inexplicably, they decided to make an entry in their records that i asked for a further delay in shifting the line. somewhere along the line, some illiterate call-whore thought it’d be well within my rights to make as many calls as i wanted during the delay, and that airtel would foot the bill.
sure i’d asked him if i could do that, but what sort of lame-ass company hires morons who decide to be generous with their employer’s money?
and all this while, all the furniture was already shifted to the new place, and i was sitting in the old place with a comp on the floor. one’s ass tends to hurt like a bitch after a week or so of sitting cross-legged. and by the tenth day, i’d lost my patience. a day full of heavily abusive calls to supervisors, team leaders, technical executives and other fancy titles later, i finally got the phone shifted. and my language! i’m surprised that they didn’t just slam the phone down on me. but if they’d tried, there would have been blood all over the place.
the phone finally got shifted last friday.
and this morning, some idiot wakes me up to tell me he wants to come over and shift my phone. from 20 d to 20 b. because that’s what’s written in their records.
i don’t think he’ll be calling me again. seriously, if you don’t want me to say nasty things about you and your mother, don’t wake me up before 11am.
<aside>the title of this post is based on airtel’s slogan: express yourself. it worked for me. reliance’s slogan has always been misunderstood by me. my terrible hindi translated “kar lo duniya mutthi mein” as “do the world into the ground.” never understood why they’d take on such a negative sounding catch-phrase.</aside>
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pegasus
27.03.07
thanks for dropping by. how r things
Gaurav Errum
10.10.07
Airtel-Express yourself
As you people say Airtel Express yourself I would love to express my thoughts about your wonderful service that I’ve got from you people in the past 5 months. Firstly I would like to thank each and everyone of you professionals for helping me out throughout my journey with or rather business with Airtel, special thanks to agents from IBM Daksh and also agents from Mumbai for bearing me also wont forget Team Leaders from both the centers and last but not the least Mr.Anish Pratham who tried his best efforts to help me.
Finally I’ve made up my mind to deactivate my services and go use services from some other service provider as I’ve found them superior in regards to providing network in my area.
Now the reason why I actually though of changing my network provider are as follows:-
1.) Pathetic customer support officers who don’t know what they are up to I think so instead of changing your IVR system you people m need to train you agents to help the customer instead of just using terms like I apologize and I’m sorry for the same I understand your concern and also making fake promises that Sir your network issue will be resolved within 1 month or 2 months which is still in the pipe line.
2.) Call Backs right from your agents to your middle managers to your process managers promise sir we’ll have someone from the network team call you and have this concern resolved but what just attractive messages that you’ll get a call from our team by this date we’ll get back to you and what NO CALL so u again call back repeat your story again a convincing story from the other side and repeat telecast again and again the same things.
3.) Till date this same minute when I’m writing this mail I’m expecting Mr Anish Pratham to call me and what again NO CALL amazing. I’ve promised myself not to use Airtel again in my life even if its the last service provider on this earth because the kind of Financial and mental loss that I’ve suffered nobody will understand, calls from my team in the night on my landline was pretty disturbing my family members also complaints from my boss and my superiors from Banglore and Gurgoan complaining that my cell is always out of coverage talking about the financial loss that I’ve suffered, please go through my itemized billing the number of call drops and the secs that I’ve spoken you guys or rather looters have charged me .40 paise for hardly 10 to 25 secs and the call gets dropped again I got to call that number.
4.) Blackberry, one fine day I get a call from your team suggesting me to subscribe to the blackberry services I explain the lady that there is zero network once I enter my place but still she forces me to use the same by faking me that it is not related to network still I can send and receive E-mails. After questioning the lady several times she forces me to go for the services and advices me to use my Nokia 9300 communicator which I did but guess what I get a error message NO PACKET DATA AVAILABLE how sad as it was a trial offer I though that you people leaving your cheap practices will give me a call and ask me whether I’m satisfied or not but what no call and on Sunday I learnt that these services are still active and Ill be billed for the same usage zero but still what sir Sorry for the Inconvenience.
“I want justice for the business that I’ve done with you people for the financial and mental loss that I’ve faced in the past five months”
if you expect that my aim of writing this mail is this then please NOPE……….!!!
I just want you people to learn one thing don’t do anything but aleast do justice to the salary you earn which we customers are a source may be a part of it.
I’ll make my final payment and get rid of your delightful services. I work as a Assistant manager with Convergys and I’ve tought my Communication Coaches and Trainer to play the variety of calls that I’ve got recorded when I spoke to your customer care officers the kind of treatment that I’ve got from your support team.We play the calls in front of our new hires and make them understand how to be courtesy and use a little bit of SORRY and APOLOGIZES and train them on process as well.
On this note would like to thank each and everyone of your people for NOTHING keep up the good advertisement and fooling people about your 100% network promise keep up the good work loot more………..!!!!
Thanks and Regards,
Gaurav
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Gaurav.R.Errum
joseph
21.10.07
gaurav… i removed your personal details. you never know what people could do with your address and things like that…